IT Support Technician

Location: Lisbon, Portugal; office-based

Company

hirify.global develops and publishes mobile, PC, console, social, and online games for a global audience, operating across 15 countries and 22 studios.

What you will do

• Provide first- and second-level support for end-user devices, applications, and workplace tools.
• Configure and deploy standardised MacOS and Windows laptops and workstations.
• Diagnose and resolve user-side technical issues, escalating infrastructure, cloud, and security matters to specialised IT teams.
• Log and track incidents and requests, and maintain technical documentation and knowledge base articles.
• Manage the full lifecycle of hardware and software assets, including inventory, licensing, assignments, renewals, and disposal.
• Coordinate procurement, vendor relationships, cost optimisation, and equipment planning with HR, Finance, and Legal.

Requirements

• Minimum 3 years of experience in IT support roles.
• Strong end-user support experience and knowledge of IT asset lifecycle management.
• Experience with hardware or software procurement, vendor management, and cost optimisation.
• Basic understanding of networking principles and strong documentation and organisational skills.
• Fluent written and spoken English required.
• Bachelor's degree in Computer Science, Information Technology, or a related field.

Nice to have

• Relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional.

Culture & Benefits

• Work in an international game development environment.
• Collaborate cross-functionally with HR, Finance, Legal, and specialised IT teams.
• Support a large global portfolio of games and player communities.