IT Support Engineer L2 (SaaS Administration)

Location: Remote from Brazil

Company

Fundraise Up is a global fundraising platform that helps nonprofit organizations process donations through fast, accessible checkout experiences, customizable widgets, portals, and internal applications.

What you will do

• Handle L1 escalations, including ticket intake, triage, diagnosis, resolution, corporate tool administration, access provisioning, integrations, and monitoring alerts.
• Support employee onboarding and offboarding by managing accounts, MDM enrollment, credential handoff, and baseline laptop setup.
• Respond to phishing, account compromise, lost or stolen devices, malware, and other security incidents using documented playbooks.
• Administer corporate SaaS and identity tools, including Slack, Notion, Google Workspace, and 1Password; manage configurations, access policies, audits, and licenses.
• Improve operations through scripts, APIs, Zapier, n8n, AI, and other integrations that reduce repetitive manual work.
• Maintain documentation and incident playbooks, improve L1 runbooks, mentor L1 support, and manage the SaaS registry and lifecycle.

Requirements

• At least 5 years of IT support experience, including 3–5 years at L2 or systems administration level.
• Strong troubleshooting skills and end-to-end ownership of support tickets.
• Hands-on macOS administration and end-user troubleshooting experience.
• Strong Google Workspace administration skills, including roles, logs, and security settings.
• Knowledge of phishing and account-compromise handling, plus identity and access management concepts including RBAC, audits, SSO, SAML, and SCIM.
• Fluent Russian and English are required; the role is remote from Brazil. Ability to maintain documentation and mentor L1 support is also required.

Nice to have

• Administration of multiple corporate SaaS tools, including access policies, audits, and license management.
• Automation experience with scripts, APIs, Zapier, n8n, or equivalent tools.
• Experience with 1Password, Jira Service Management, MDM, endpoint tooling, or vendor and license management.

Culture & Benefits

• Fully remote work with a collaborative product team and a flat, transparent structure.
• Private health insurance, dental assistance, life insurance, and a meal voucher.
• 30 calendar days of paid annual leave per year.
• Reimbursement for English learning, gym or swimming pool, and coworking space.
• Home office and annual professional development stipends, plus equity options.
• Charitable giving support and paid volunteer time off with registered nonprofits.