IT Support Analyst (Microsoft 365)

Location: Lisbon, Portugal — hybrid

Company

Technology services supporting innovative solutions and business operations in the investment banking and financial services sector.

What you will do

• Provide IT user support and service desk assistance in a corporate environment.
• Manage and troubleshoot Windows workstations, Active Directory, and Microsoft 365 environments.
• Support macOS configuration, PC hardware diagnostics, network connectivity, VPNs, and meeting rooms using Cisco and Microsoft Teams technologies.
• Administer software deployment and device management through SCCM and MDM solutions.
• Automate system configuration and bulk management tasks with PowerShell or similar scripting tools.
• Handle incidents, problems, and changes within ITIL frameworks and SLA-driven service delivery.

Requirements

• 4+ years of hands-on experience in IT user support, service desk, or workplace infrastructure management.
• Advanced knowledge of Windows, Active Directory, and Microsoft 365.
• Working knowledge of macOS, SCCM, MDM solutions, PowerShell, PC hardware, and network protocols including TCP/IP, DNS, DHCP, and VPNs.
• Solid understanding of ITIL incident, problem, and change management.
• Fluent English at minimum B2 level is mandatory.

Nice to have

• French language skills.

Culture & Benefits

• Health insurance.
• Personalized training plan with a dedicated training budget.
• Regular feedback focused on professional growth.
• Remote onboarding process.
• Team events every semester and a culture of proximity and transparency.