Engagement Manager (AI LegalTech)

Location: London, United Kingdom; on-site

Company

Legora provides an AI-native workspace that helps legal teams analyze documents, run end-to-end workflows, and improve the speed and precision of legal work.

What you will do

• Own onboarding, adoption, and long-term value realization across a portfolio of 15–20 mid-market corporate accounts.
• Design tailored adoption playbooks, stakeholder maps, transformation roadmaps, success measures, and ROI targets for each client.
• Run multiple change and adoption programs in parallel, managing plans, milestones, risks, and evolving client needs.
• Act as a strategic adviser to in-house legal teams on cost, cycle time, risk, capacity, and high-impact AI use cases.
• Coordinate GTM, Product, Legal Engineering, Engineering, Marketing, and Support to accelerate customer success and expansion.
• Build reusable playbooks, templates, and enablement materials for the broader Engagement team.

Requirements

• At least 5 years of experience in management consulting, legal, LegalTech, or customer success in an AI-native B2B vertical.
• Experience designing and delivering change-management programs and tailored transformation roadmaps in complex organizations.
• Strong project management skills and the ability to manage 15–20 concurrent client programs.
• Track record of driving adoption, retention, satisfaction, and measurable outcomes with corporate clients and senior stakeholders.
• Experience with legal, compliance, regulated, or otherwise complex industries, or the ability to learn complex domains quickly.
• Excellent written, verbal, and interpersonal communication skills, high EQ, and a data-driven approach to customer health and outcomes.

Nice to have

• Experience overseeing complex corporate rollouts involving procurement, IT, security, and skeptical stakeholders.
• Experience in fast-paced, early-stage environments where adoption playbooks are built from the ground up.

Culture & Benefits

• High-ownership culture focused on outcomes, excellence, direct feedback, and shared growth.
• Work alongside legal teams and cross-functional product, engineering, marketing, support, and GTM specialists.
• Inclusive equal-opportunity workplace welcoming people from diverse backgrounds and experiences.