Gaming Support Agent

Location: Remote - Portugal

Salary: €1,085–€1,119.67 gross per month, depending on the assigned project.

Company

hirify.global is a remote-first customer experience company supporting gaming and technology brands through multilingual player and customer support.

What you will do

• Handle account, technical, purchase, and gameplay-related support issues for players.
• Resolve customer queries for an assigned game studio.
• Work with support agents under the guidance of a Team Lead and Operations Manager.
• Stay up to date with current projects, game updates, past releases, and brand requirements.
• Complete assisted training modules and develop troubleshooting and customer support skills.

Requirements

• Speak and write Portuguese at C1 level or higher.
• Speak and write English at B2 level or higher.
• Be located in Portugal.
• Have in-depth gaming knowledge and access to a supported gaming console or modern gaming PC/laptop.
• Demonstrate fast learning, initiative, and strong troubleshooting skills.
• Have a quiet dedicated workspace, suitable computer and smartphone, and an internet connection meeting the stated speed and latency requirements.

Nice to have

• Previous customer service experience.

Culture & Benefits

• 100% remote work with no commuting time or travel costs.
• International, diverse, and inclusive environment with employees from more than 80 countries.
• Digital tools, comprehensive training, and access to online training courses.
• Learning and career development initiatives throughout the year.
• Employee engagement activities and communities including hirify.global Gamers, Pride, and Women of hirify.global.