Remote Junior Account Manager (Italian Speaker, Fintech)

Location: Serbia; fully remote workplace.

Salary: €24,000–€36,000 per year plus quarterly commission.

Company

hirify.global is a European fintech startup building an all-in-one B2B financial platform that combines banking, accounting, financial management, invoicing, and AI-enabled accounting features for entrepreneurs and SMEs.

What you will do

• Manage a portfolio of business customers and build long-term relationships through proactive phone, email, and chat conversations.
• Review customer businesses, previous interactions, and account activity to prepare relevant conversations.
• Identify inactive or at-risk customers, understand the reasons for reduced engagement, and help reduce churn.
• Increase product adoption by identifying customer needs, banking gaps, and opportunities to make hirify.global the primary business account.
• Own customer issues from initial contact through resolution, coordinating with Customer Care, Operations, Product, Risk, Sales, and AI teams.
• Share customer feedback and work toward quarterly objectives focused on engagement, reactivation, retention, and product adoption.

Requirements

• Previous experience in Account Management, Customer Success, Customer Care, Business Development, or Sales.
• Excellent communication skills and confidence speaking with customers over the phone.
• Strong relationship-building skills, commercial awareness, curiosity, and a proactive mindset.
• Excellent organisation, follow-up skills, and the ability to manage multiple customer relationships.
• Native-level Italian, German, or French for the supported market, plus fluent English.

Culture & Benefits

• Collaborative, inclusive, and fast-paced startup environment with ownership and freedom to challenge the status quo.
• Remote work options and European office hubs in Amsterdam, Barcelona, Limassol, Paphos, and Krakow.
• Quarterly commission scheme based on performance against customer-outcome objectives.
• Eligible employees can participate in the Employee Stock Option Plan.
• Work & Swim programme offering remote work from Cyprus with complimentary accommodation for a limited period.