Sr Customer Service Representative (MedTech)

Location: Brunssum, Netherlands

Company

Develops medical technologies and surgical solutions designed to improve outcomes for patients with musculoskeletal disorders.

What you will do

• Process customer orders and sales orders accurately and within required timelines.
• Act as the first point of contact for customers, handling written and verbal communication professionally.
• Coordinate between customers, sales teams, the warehouse, and customer service management.
• Track order status and communicate updates, issues, and potential impacts on customer requirements.
• Help resolve set and implant availability issues and balance customer demands.
• Contribute to customer service procedures, continuous improvement, and team support.

Requirements

• Minimum HBO-level education.
• At least 12 months of experience in a similar customer service role.
• Fluent German and English.
• Strong communication, analytical, organizational, and problem-solving skills.
• Customer-focused, proactive, self-driven, and able to work independently with limited supervision.
• Good knowledge of Microsoft Office and Windows-based applications.

Nice to have

• Experience with SAP.

Culture & Benefits

• Work guided by customer focus, teamwork, innovation, and a driven approach.
• Collaborative interaction with sales, warehouse, customer service, and other internal departments.
• Inclusive and respectful workplace committed to equal employment opportunity.
• Opportunity to contribute to solutions that improve patient care and surgical outcomes.