Field Quality Engineer IV (Semiconductor Equipment)

Location: Taiwan, with work locations available in Hsinchu, Kaohsiung, Linkou, Taichung, or Tainan; location is flexible by mutual agreement. Up to 50% domestic and international travel is required. Relocation is not available.

Company

hirify.global develops materials science and engineering solutions, equipment, and services for semiconductor chips and advanced displays.

What you will do

• Analyze field service data, customer feedback, equipment performance trends, and recurring issue patterns.
• Lead and coach root-cause investigations and corrective actions for escalations and recurring product or service issues.
• Partner with field service, engineering, manufacturing, customer quality, supplier quality, and business unit teams to resolve complex technical problems.
• Improve service documentation, lessons learned, knowledge assets, and troubleshooting practices.
• Develop quality metrics, dashboards, and action plans to drive continuous improvement and equipment reliability.
• Support product introductions, ramp readiness, field assessments, training, and customer-facing problem-solving activities.

Requirements

• Bachelor's degree in engineering, quality, manufacturing, or a related technical discipline, or equivalent field experience.
• 5+ years of experience in quality engineering, field service engineering, manufacturing, customer support, or a related technical role.
• Experience leading root-cause investigations and corrective actions.
• Strong analytical and problem-solving skills, including the ability to interpret technical data and identify trends.
• Excellent communication and collaboration skills, with the ability to influence across functions without direct authority.
• Ability to work in Taiwan and travel domestically and internationally up to 50% of the time.

Nice to have

• Experience with semiconductor equipment, capital equipment, high-tech manufacturing, or a related industry.
• Knowledge of quality management systems and continuous improvement methodologies.
• Experience with customer-facing technical support or escalation management.
• Familiarity with reliability engineering, failure analysis, and data-driven problem solving.
• ASQ, Lean Six Sigma, or other quality-related certifications.

Culture & Benefits

• Supportive environment focused on learning, development, and career growth.
• Opportunity to work with regional and global cross-functional teams.
• Programs and support focused on employee health, wellbeing, and professional development.
• Regular employment with full-time status.