Claims Handler (Insurance)

Location: Stoke-On-Trent, UK; hybrid working after probation

Company

hirify.global is a specialist professional services and technology firm supporting insurance and other highly regulated businesses with claims, risk, transformation, and operational solutions.

What you will do

• Liaise with customers, insurers, suppliers, and colleagues nationwide.
• Analyse insurance policies to determine claim coverage and plan efficient claims processing.
• Keep policyholders informed about claim progress through clear correspondence.
• Set up claims, appoint contractors, and maintain accurate internal systems.
• Issue payments, arrange settlements, and ensure contractual and regulatory compliance.
• Contribute to team performance and business growth.

Requirements

• Customer-centric approach with strong communication and empathy.
• Ability to work effectively in a fast-paced environment and deliver timely outcomes.
• Strong attention to detail and a proactive, adaptable attitude.
• Strong numeracy, literacy, and IT skills.
• Ability to handle challenging conversations professionally.
• Availability to work Monday to Friday, with occasional Saturdays on a rota basis.

Culture & Benefits

• Hybrid working, work-from-home options, and collaborative office spaces.
• 25 days of holiday, increasing to 26 days after five years and 27 days after ten years.
• Pension with 5% employee and 5% employer contributions, life assurance, and enhanced family leave pay.
• Funding for professional qualifications, leadership training, and ongoing learning opportunities.
• Wellbeing centre, employee assistance programme, retailer discounts, and flexible benefits.
• Inclusive employment policies, employee resource groups, volunteering opportunities, and charity support.

Hiring process

• Application and CV review.
• Initial phone call followed by an interview.
• Offer and hiring decision.