Customer Support Advisor

Location: Warrington, United Kingdom (Hybrid)

Salary: £24,023 annual salary

Company

Financial services provider offering customer-focused operations support.

What you will do

• Handle customer enquiries by phone, email, and post with patience and professionalism.
• Manage documents, records, emails, and incoming post accurately.
• Support claims submissions and resolve customer issues before escalation.
• Maintain confidentiality and follow GDPR requirements.

Requirements

• Clear, confident communication and strong listening skills.
• Strong attention to detail and problem-solving ability.
• Positive attitude and adaptability for repetitive administrative work and busy call periods.
• Previous customer service experience.

Nice to have

• Experience handling claims or complaints.

Culture & Benefits

• Hybrid working arrangement.
• 25 days of holiday plus bank holidays.
• Paid parking.
• Modern office with excellent facilities and strong transport links.