Claims Handler

TL;DR

Claims Handler (Insurance): Managing end-to-end claims processes for UK clients with an accent on customer service, fraud identification, and settlement negotiation. Focus on resolving enquiries efficiently while maintaining high service standards within a supportive team environment.

Location: Must be based in Glasgow, United Kingdom

Company

hirify.global Assistance is a leading provider of claims management outsourcing services, managing over 100,000 claims annually for major UK insurers and brokers.

What you will do

• Handle and resolve enquiries from customers and external contacts promptly.
• Estimate claim values and establish reserves within authority limits.
• Identify potential recovery and fraud cases.
• Follow established procedures for low-complexity claims to ensure consistency.
• Negotiate claim settlements within defined authority limits.
• Contribute to a positive and supportive team culture.

Requirements

• Must be a local Glasgow-based applicant.
• Previous call centre experience is essential.
• Strong communication skills with the ability to build rapport.
• Excellent time management and organizational abilities.
• Good decision-making skills.
• Conscientious and enthusiastic approach to work.

Nice to have

• Previous property insurance experience.

Culture & Benefits

• Opportunity to work in a hybrid or remote environment.
• Supportive team culture focused on professional development.
• Exposure to a wide range of insurance and fleet clients.