Customer Success Manager (Geospatial)

Location: Remote in the Asia-Pacific region; candidates located near a hirify.global office are expected to work from that office 3 days per week.

Company

hirify.global designs, builds, and operates a constellation of imaging satellites and delivers satellite data through a cloud-based platform for commercial, environmental, and humanitarian users.

What you will do

• Help customers adopt hirify.global products and realize value through low-touch onboarding, training, and support.
• Provide timely solutions, communicate with clients throughout the contract lifecycle, and escalate important issues when needed.
• Coordinate with Finance, Product, Sales, and other internal teams, as well as international customers and partners.
• Set expectations, direct customers to appropriate resources, and support successful service delivery.
• Initiate negotiations, execute contract renewals and expansions, and identify upselling opportunities.

Requirements

• 4+ years of relevant work experience.
• Bachelor’s degree in a relevant field.
• Good working knowledge of geospatial technologies, GIS, or remote sensing, including geometry manipulation, file-type conversion, and other basic GIS operations.
• Experience with GIS applications such as QGIS, ESRI, or GEE.
• Experience working with customers in the Asia-Pacific region.
• Excellent verbal and written English communication skills.
• Ability to communicate and coordinate successfully with international customers and the sales team.
• Creative problem-solving skills, a proactive work style, and the ability to multitask and prioritize requirements.
• Aptitude to adapt to change.

Nice to have

• Working proficiency in Japanese for communication with local partners and customers in Japan.
• Working knowledge of Salesforce and its use across the customer lifecycle and contract renewal.
• Sales negotiation skills.

Culture & Benefits

• People-centric culture focused on belonging, community, and inclusive teams.
• Paid time off, including vacation, holidays, and company-wide days off.
• Employee Wellness Program, home office reimbursement, and monthly phone and internet reimbursement.
• Tuition reimbursement and access to LinkedIn Learning.
• Equity, paid volunteering time off, and commission eligibility.

Hiring process

• Applications are reviewed on a rolling basis and the posting may close early once a suitable applicant pool is received.
• Selected interviews may be recorded with a hirify.global AI Notetaker with candidate consent; candidates may opt out.
• Use of AI tools is prohibited during live interviews or assessments unless explicitly permitted, except where required as an accommodation.