Customer Success Manager (Geospatial)

Location: Remote, based in the Asia-Pacific region. If located near a hirify.global office, work from that office 3 days per week.

Company

hirify.global designs, builds, and operates a constellation of imaging satellites and provides satellite imagery through a cloud-based data platform.

What you will do

• Manage global small-customer business and partner relationships, with a focus on Japan and the Asia-Pacific region.
• Guide customers through low-touch onboarding, training, adoption, and value realization.
• Provide customer support, resolve delivery issues, and escalate important matters throughout the contract lifecycle.
• Coordinate with Finance, Product, Sales, and other internal teams.
• Set expectations, direct customers and partners to appropriate resources, and support timely solutions.
• Lead contract renewals, expansions, and opportunities to increase product usage.

Requirements

• 4+ years of relevant work experience and a bachelor’s degree in a relevant field.
• Working knowledge of geospatial technologies, GIS, or remote sensing, including geometry manipulation, file conversion, and basic GIS operations.
• Experience with GIS applications such as QGIS, ESRI, or GEE.
• Experience working with customers in the Asia-Pacific region and coordinating with international customers and sales teams.
• Excellent written and verbal English communication skills, along with creative problem solving, prioritization, multitasking, and adaptability.

Nice to have

• Working proficiency in Japanese for communication with partners and customers in Japan.
• Working knowledge of Salesforce and its use across the customer lifecycle and contract renewals.
• Sales negotiation skills.

Culture & Benefits

• Paid time off, including vacation, holidays, and company-wide days off.
• Employee Wellness Program and paid volunteering time off.
• Home office, phone, and internet reimbursements.
• Tuition reimbursement and access to LinkedIn Learning.
• Equity and commission eligibility.