Customer Success Manager - German Speaking (SaaS)

Location: Amsterdam, or remote from Germany; willingness to travel up to 10% for team and corporate meetings.

Company

hirify.global provides an AI-powered SaaS platform that unifies finance, risk, and sustainability data on a secure foundation for complex organizations.

What you will do

• Drive customer adoption, product utilization, and continuous ROI across named accounts.
• Manage the post-sale customer lifecycle, including onboarding, training, success plans, milestones, renewals, retention, and expansion.
• Consult customers on best practices, workflows, management business reviews, and solutions for specific business outcomes.
• Build relationships with management, product adoption sponsors, key stakeholders, and customer organizations.
• Identify account risks, manage or escalate issues, and coordinate resolutions across Sales, Services, Support, Marketing, Product, Engineering, Finance, and Training.
• Track customer communication, issues, and metrics using customer management tools and provide ongoing customer feedback internally.

Requirements

• Bachelor’s degree or equivalent combination of experience and education in a related field; an advanced degree may be considered in lieu of professional experience.
• At least 2 years of related experience in Customer Success, Customer Service, Account Management, or Sales.
• German-speaking capability.
• Strong communication and presentation skills, with comfort delivering consultative recommendations.
• Ability to understand complex problems and explain their causes simply.
• Self-starter with strong time-management and prioritization skills.
• Ability to work with fundamental technical standards and methods and to independently prioritize assigned activities.

Nice to have

• Experience supporting a SaaS application.
• Deep commitment to customer success beyond customer satisfaction.

Culture & Benefits

• Flexible work arrangements with reliable internet access required when working remotely.
• Cross-functional collaboration with Sales, Services, Support, Marketing, Product, Engineering, Finance, and Training teams.
• Work supporting finance, risk, and sustainability functions for complex organizations.
• Equal-opportunity workplace that values diversity of backgrounds, beliefs, and interests.
• Reasonable accommodations are available for applicants with disabilities.
• Role-specific security and privacy training is provided.