Customer Success Manager (m/f/d), Strategic Accounts (AI)

Location: Berlin, Germany

Company

Develops productivity software that integrates with Microsoft Office for creating presentations, charts, and diagrams, with expanding AI-powered capabilities.

What you will do

• Build relationships with executives and key decision-makers across strategic accounts.
• Develop account strategies and present executive-level business reviews.
• Analyze customer usage patterns, health metrics, and business outcomes to demonstrate value.
• Identify and present retention, upsell, and cross-sell opportunities supported by business cases.
• Design and deliver executive workshops and training sessions, creating presentation materials connected to industry trends and best practices.
• Produce executive-level reports and dashboards on customer performance and business outcomes.

Requirements

• 2+ years of experience in management consulting, strategy consulting, or similar analytical roles, or 5+ years in customer success, account management, or product management with strategic account management experience.
• Outstanding written and verbal communication skills in both English and German.
• Ability to simplify complex concepts, develop compelling business narratives, and present confidently to senior stakeholders.
• Genuine interest in technology, software, and AI, with the ability to rapidly understand technical concepts and apply them to business challenges.
• Ability to build trust with senior executives and cross-functional stakeholders, identify customer-value opportunities, and support commercial growth.
• Advanced proficiency in Microsoft PowerPoint for creating executive-ready presentations.
• Advanced proficiency in Microsoft Excel for data analysis and reporting.
• Familiarity with SaaS products, software products, or technical solution architectures.
• Results-oriented, accountable, analytical, adaptable, customer-centric, and comfortable interacting with C-level stakeholders.

Nice to have

• Prior experience with hirify.global.

Culture & Benefits

• Values include forward thinking, ownership, customer first, unified teamwork, and striving for excellence.
• International environment with offices in Berlin, Munich, Denver, Boston, London, Tokyo, and Dubai.
• Products serve over 1.3 million users across 35,000 companies, including consulting firms and global enterprises.
• Human hiring process with every application personally reviewed.
• Inclusive workplace welcoming applicants from all backgrounds.