Enterprise Account Manager, Rosetta Stone Europe (Germany)

Location: Remote; candidates must be in Germany.

Salary: €55,000–€65,000 per year, plus commission eligibility and benefits.

Company

hirify.global develops personalized learning products, including Rosetta Stone, an online language-learning platform used globally.

What you will do

• Manage customer relationships across German- and Spanish-speaking European accounts, supporting adoption, engagement, retention, renewals, and expansion.
• Conduct proactive outreach, consult on purchasing options, prepare pricing proposals, and close renewals and upsell opportunities.
• Coordinate and track implementation services for strategic accounts and communicate product enhancements and benefits.
• Run business reviews with HR, L&D, procurement, and executive stakeholders, using account usage data to provide insights and identify renewal risks.
• Drive targeted upsell and cross-sell campaigns, including Emmersion's language assessment offering, and partner with the New Business team on expansion.
• Maintain customer and opportunity data and accurately forecast renewals and expansion in Salesforce while gathering feedback for product improvements.

Requirements

• Bachelor's degree.
• Business-fluent German and Spanish at C1/C2 level for daily customer communication, negotiations, and presentations; fluent English is required for internal collaboration.
• 3–4 years of experience in Account Management, Customer Success, Renewal Sales, or Inside Sales.
• Ability to communicate, present, and influence credibly and effectively.
• Strong data analysis skills, including turning usage and adoption data into customer insights and renewal risk signals.
• Strong organizational, time-management, written communication, and verbal communication skills, with close attention to detail.
• Experience with Salesforce or a comparable CRM.
• High self-motivation, energy, drive, and ability to work independently in a fast-paced environment.

Nice to have

• French and/or Italian.
• Experience selling to HR or L&D buyers, or familiarity with the CEFR framework.

Culture & Benefits

• Full-time remote work for candidates in Germany.
• Commission eligibility and benefits in addition to base salary.
• Collaborative culture based on open exchange of ideas, kindness, respect, passion, tenacity, and authenticity.
• Equal-opportunity workplace focused on inclusive treatment and respect for diverse backgrounds.