Customer Success Manager (Cybersecurity)

Location: Germany; German region

Company

hirify.global provides a converged network and security cloud platform for enterprise users, applications, data, and AI agents.

What you will do

• Own the health of assigned accounts and help customers realize the full value of their investment.
• Drive customer adoption, retention, and expansion through the customer lifecycle from deployment to renewal.
• Build relationships with customer stakeholders and collaborate with Sales, Customer Success, R&D, and Support Engineering.
• Orchestrate the post-sales motion, including QBRs, product adoption maturity assessments, renewals, and upsells.

Requirements

• 5+ years of experience, ideally in Customer Success or sales at a high-growth SaaS software or technology vendor.
• Experience with networking, security, or AI software solutions.
• Excellent customer communication and presentation skills, with the ability to communicate clearly and compellingly to different audiences.
• Strong listening, solution-finding, influencing, and persuasion skills, including the ability to become a trusted advisor to stakeholders.
• Strong organization, ownership, problem-solving skills, and the ability to work effectively in a nimble, fast-paced environment.
• Ability to travel up to 25% of the time.

Culture & Benefits

• Customer-focused work centered on curiosity, creativity, and empathy.
• Fast-paced environment with ambitious technology and enterprise security challenges.
• Travel of up to 25% is required.