Account Director

TL;DR

Account Director (SaaS): Drive growth across mid-tier accounts by owning expansion revenue targets and improving Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) through upsells, cross-sells, and account health management. Focus on leading expansion conversations and quarterly business reviews, managing an expansion pipeline with accurate forecasting in HubSpot/Domo, and partnering cross-functionally to close and execute sold solutions.

Location: United States (Remote)

Salary: $150K ($75K base/$75K variable)

Company

hirify.global builds solutions to eliminate barriers to digital accessibility.

What you will do

• Own expansion revenue targets (upsell and cross-sell) for assigned tier 2 customer accounts and hit GRR/NRR goals.
• Manage the expansion pipeline across current and upcoming quarters, ensuring accurate forecasting and documentation in HubSpot/Domo through closed-won.
• Run weekly alignment with Customer Success Managers on account health, loss risks, and expansion opportunities.
• Lead expansion deal cycles: discovery, value selling, solutioning, competitive positioning, pricing, and closing; deliver recommendations in proposal meetings and QBRs.
• Partner with the Customer Experience Leader on renewal opportunities with a growth component and broader growth strategy.
• Collaborate cross-functionally with Product, Sales, Service Delivery, and Customer Success to support execution of sold solutions.

Requirements

• 3+ years of experience in mid-market/enterprise account growth or expansion sales in a SaaS or B2B environment.
• Proven track record of identifying, leading, and closing renewals, upsell, and cross-sell opportunities with measurable NRR/GRR results.
• Strong ability to lead strategic conversations and influence decision-makers.
• Experience managing a pipeline, forecasting accurately, and maintaining CRM hygiene.
• Analytical, data-driven approach to spotting trends and surfacing actionable insights.
• Must be based in the United States.

Culture & Benefits

• Competitive compensation and equity.
• 401k plus medical, dental, and vision insurance.
• Flexible PTO policy and 15.5 company-paid holidays (including Juneteenth, MLK Day, and a 1-week company shut down).
• Remote work support with a one-time $300 stipend.
• Weekly paid family meal.