Senior User Experience Researcher (Mental Healthcare)

Location: Remote within the United States; currently not hiring in Hawaii

Salary: $166,000–$203,000 starting total cash, including base salary; equity offered and no bonus for this role.

Company

hirify.global provides evidence-based, compassionate mental healthcare and works to make mental health an integral part of overall well-being.

What you will do

• Lead patient-focused research across the journey from discovering hirify.global to booking and attending a first session.
• Identify opportunities, frame ambiguous product questions, and select appropriate qualitative, quantitative, or mixed-methods approaches.
• Lead research studies end-to-end, including execution, synthesis, and recommendations.
• Translate patient insights and behavioral data into decisions about what to build, test, and prioritize.
• Partner with Product, Design, Data/Analytics, and Marketing to drive measurable improvements in the patient experience.
• Own a product area autonomously and influence decisions through clear research findings.

Requirements

• 5+ years of UX Research experience across qualitative, quantitative, and mixed-methods research.
• Ability to independently build and lead a research program from opportunity identification through product influence.
• Experience researching and improving acquisition, onboarding, activation, conversion, or other critical product journeys.
• Strong methodological rigor, speed, and judgment around methodology, sample size, and research depth.
• Ability to turn ambiguous product and business questions into decision-oriented research plans.
• Strong communication and cross-functional influencing skills, including communication with senior stakeholders.

Nice to have

• Experience with multi-sided marketplaces serving consumers and professionals.
• Research experience across connected mobile and web product surfaces.
• Experience owning longitudinal or ongoing measurement programs.
• Background in healthcare, mental health, or another sensitive product domain.
• Experience researching products where trust, confidence, or risk influence user behavior.

Culture & Benefits

• 100% remote work within the United States, with working hours designed to support work-life balance.
• Medical, dental, vision, life, disability, and FSA/HSA benefits.
• 401(k) plan access and generous time-off policies, including two company-wide shutdown weeks for most employees.
• Paid parental leave for birthing, non-birthing, adopting, and fostering parents.
• Employee Assistance Program, wellness initiatives, and a $50 monthly wellness stipend.
• Home office stipend, plus $50 per month for internet or cell phone expenses; quarterly department stipend for team activities or gatherings.