Senior UX Researcher, Field & Consumer Research

Location: US Remote

Salary: $147,600–$221,400 USD for Zone 1 locations (CA, CT, DC, MD, MA, NJ, NY, VA, WA); $137,900–$206,900 USD for all other US locations. Additional compensation includes an annual bonus and equity.

Company

hirify.global develops SaaS software for the home services industry, helping trade businesses and their customers manage service experiences through technology.

What you will do

• Conduct generative and evaluative research across Field, including technician and consumer payments, and Consumer, including marketplace and agent experiences.
• Research both trade-business users and homeowners or consumers interacting with hirify.global-powered businesses.
• Develop research strategies, prioritize high-impact questions, and generate insights that influence product features, design priorities, and roadmaps.
• Collaborate with Data Science and Analytics to measure the impact of research recommendations on live products.
• Use AI-assisted analysis, what-if scenarios, reusable insight objects, and prompts to support research reviews.
• Mentor Associate UX Researchers and coach Product Designers and PMs to plan, conduct, and analyze self-service usability studies.

Requirements

• 5–8 years of experience contributing to products or features from conception through launch.
• Demonstrated experience researching both business users and end consumers, ideally in a two-sided or multi-sided product.
• Experience conducting field research with technicians or frontline workers, including contextual inquiry, in-home or on-site studies, or ride-alongs.
• Experience contributing to strategic research that informs high-impact product roadmap decisions.
• Expert knowledge of research methodologies, strong research deliverables, and the ability to translate findings into actionable decisions.
• Degree in Human-Computer Interaction, Design, Sociology, Psychology, Anthropology, or a related field, or equivalent practical experience.

Nice to have

• Experience coaching or enabling designers and PMs to conduct their own research.

Culture & Benefits

• Flexible time off, flextime, autonomous work support, learning and development opportunities, and leadership training.
• Company-paid medical, dental, and vision coverage, with FSA, HSA, 401(k) matching, and telehealth options.
• Parental leave, fertility, surrogacy, and adoption reimbursement, maternity support, breast milk shipping, pet insurance, legal advisory services, and financial planning tools.
• Recognition programs including peer-nominated awards and Bonusly.