Senior Manager - UX Research

Location: Minneapolis, Minnesota, United States; employees work in the office at least four days per week, with flexibility to work from home one day per week.

Base salary: $122,400–$168,300 per year, plus potential variable compensation and benefits.

Company

hirify.global is a diversified financial services company providing financial planning and advice, asset management, and insurance services to individual, small business, and institutional clients.

What you will do

• Manage the UX Research team, including capacity planning, operations, knowledge sharing, cross-training, and mentoring.
• Lead end-to-end qualitative and quantitative research projects across mobile and desktop digital products.
• Scope, plan, recruit, execute, analyze, and present research findings to cross-functional teams and senior stakeholders.
• Identify strategic research opportunities and improve research operations and team value across the organization.
• Advocate for usability and end users by informing design concepts, discovery roadmaps, measurement strategies, and product prioritization.
• Collaborate with Product, UX Design, UX Content, UX Strategy, and Technology partners on journey maps, jobs-to-be-done analyses, service blueprints, user flows, and information architecture.

Requirements

• Bachelor’s degree or equivalent.
• 7+ years of experience with complex websites and software applications from a user-centered perspective.
• Experience leading or mentoring UX professionals and conducting end-to-end qualitative or quantitative research.
• Proficiency in user-centered design, usability best practices, web and app design, and survey design, including sampling and bias reduction.
• Strong written and verbal communication skills, including presenting research findings through storytelling.
• Experience with research and data analysis tools such as Qualtrics, UserTesting, Glassbox, or Adobe Target.
• Must have valid United States work authorization that does not now or in the future require visa sponsorship.

Nice to have

• Master’s degree and experience with design sprints, co-creation, behavioral design, service design, and research.
• Experience with Adobe Creative Suite, Figma, PowerPoint, Excel, or similar visualization and presentation tools.
• Statistical analysis experience, including hypothesis testing, t-tests, ANOVA, chi-square, correlation, and regression.
• Knowledge of design fundamentals, project and business process management, agile processes, and secondary or competitive research.
• UX experience in financial services, fintech, or financial firm-to-client service models.

Culture & Benefits

• In-person collaboration is foundational to the client-centric, relationship-based business model.
• Hybrid flexibility allows working from home one day per week, subject to role-specific expectations.
• Benefits include vacation time, sick time, 401(k), and health, dental, and life insurance.
• Eligible roles may receive bonuses, commissions, or long-term incentives.