Senior Manager - UX Research (Fintech)

Location: Minneapolis, Minnesota, United States; hybrid schedule with at least four days per week in the office and up to one day working from home.

Base salary: $122,400–$168,300 per year, with potential variable compensation.

Company

hirify.global is a diversified financial services company providing financial planning, asset management, insurance, and annuity services to individual, small business, and institutional clients.

What you will do

• Manage the UX Research team, including capacity planning, operations, knowledge sharing, and cross-training.
• Lead end-to-end qualitative and quantitative research across mobile and desktop digital products.
• Scope, plan, recruit for, execute, analyze, and communicate research projects throughout the product development life cycle.
• Partner with Product, UX Design, UX Content, UX Strategy, and Technology teams to improve digital experiences and adoption.
• Develop experience artifacts including journey maps, jobs-to-be-done analyses, service blueprints, user flows, and information architecture models.
• Present actionable insights to senior stakeholders using clear research storytelling to influence strategic decisions.

Requirements

• Bachelor’s degree or equivalent experience.
• 7+ years of experience with complex websites and software applications from a user-centered perspective.
• Experience leading or mentoring UX professionals and applying user-centered design, usability, and web and app design practices.
• Experience conducting qualitative or quantitative research across mobile and desktop platforms, including survey design, population sampling, and bias reduction.
• Experience with research and data analysis tools such as Qualtrics, UserTesting, Glassbox, Adobe Target, or similar platforms.
• Must have valid United States work authorization that does not now or in the future require visa sponsorship.

Nice to have

• Master’s degree and experience with design sprints, co-creation, behavioral design, service design, and research.
• Statistical analysis experience, including hypothesis testing, t-tests, ANOVA, chi-square, correlation, and regression.
• Experience with Adobe Creative Suite, Figma, PowerPoint, Excel, or similar visualization and presentation tools.
• Knowledge of agile and project management processes, design fundamentals, and secondary or competitive research.
• UX experience in financial services, fintech solutions, or financial firm-to-client service models.

Culture & Benefits

• Face-to-face collaboration and in-person relationship building are central to the working model.
• Benefits include vacation time, sick time, 401(k), and health, dental, and life insurance.
• Compensation follows a pay-for-performance philosophy, with eligibility for bonuses, commissions, or long-term incentives depending on the role.
• Inclusive and accessible recruitment process with reasonable accommodation support.