2 дня назад
Level 2 Onsite Technician
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Level 2 Onsite Technician (Windows/Network Infrastructure): Supporting and stabilizing a client’s IT environment across end-user systems, servers, networking, cloud infrastructure, and Microsoft 365 with an accent on onsite ownership and escalated troubleshooting. Focus on managing Active Directory, DNS, Group Policy, Intune, firewalls, VPNs, permissions, and recurring infrastructure issues.
Location: Hybrid role based in Lakewood, New Jersey, with two weeks per month onsite in Rahway, New Jersey
Company
is a fast-paced managed service provider delivering IT support and infrastructure services for a portfolio of clients.
What you will do
- Own day-to-day IT support for the onsite client, including user setup and termination, password resets, printers, workstations, Office, Outlook, and general end-user requests.
- Resolve escalated issues across workstations, Windows servers, networks, cloud environments, and Microsoft 365.
- Manage Active Directory, DNS, DHCP, Group Policy Objects, Intune, MDM policies, SharePoint, and file server permissions.
- Configure enterprise firewalls and network security changes, including port forwarding and access control lists.
- Troubleshoot LAN/WAN, VPN, router, switch, and DNS issues; monitor alerts and improve system stability and performance.
- Document environments in ConnectWise and IT Glue, communicate with end users and C-level executives, and coordinate with internal teams and vendors.
Requirements
- 3–5 years of hands-on IT support experience; managed service provider experience is strongly preferred.
- Strong troubleshooting experience with Windows Server, Microsoft 365, Active Directory, DNS, DHCP, and user access management.
- Experience creating and managing GPOs and Intune or MDM policies.
- Hands-on firewall configuration experience and working knowledge of VPNs, WAN/LAN networking, routers, and switches.
- Experience managing SharePoint and file server permissions, with familiarity with RMM and PSA tools.
- Strong analytical, communication, prioritization, and independent problem-solving skills; a client-first mindset is required.
Nice to have
- Bachelor’s degree in IT or relevant certifications such as A+, Network+, or Microsoft certifications.
- Experience with ConnectWise.
Culture & Benefits
- Medical, dental, life, and long-term disability insurance; covers 100% of life and LTD insurance.
- Generous paid time off and mental health days.
- 401(k) with company match, plus HSA and FSA options.
- Paid training and certification assistance.
- $500 sign-on bonus, quarterly team events, and career coaching.
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