Level 2 Onsite Technician (Microsoft 365/Windows Server)

Location: Hybrid in Lakewood, New Jersey; two weeks per month onsite supporting the client in Rahway, New Jersey, and two weeks on the hirify.global helpdesk.

Company

hirify.global is a fast-paced managed services provider supporting multiple client IT environments.

What you will do

• Own day-to-day client IT support, including password resets, user creation and termination, printer setup, workstation issues, Office and Outlook troubleshooting, and general end-user requests.
• Resolve escalated issues across workstations, Windows servers, networking, cloud environments, and end-user systems, both onsite and remotely.
• Manage Windows Server, Active Directory, Microsoft 365, DNS, DHCP, Group Policy Objects, Intune/MDM policies, SharePoint, file-server permissions, and user access.
• Configure enterprise firewalls and network security changes, including port forwarding and ACLs; troubleshoot LAN/WAN, VPN, router, and switch issues beyond ISP-related problems.
• Monitor systems, investigate alerts, maintain documentation in ConnectWise and IT Glue, and proactively improve system stability and performance.
• Communicate with end users and C-level executives while partnering with internal teams and third-party vendors to secure and improve client environments.

Requirements

• 3–5 years of hands-on IT support experience; MSP experience is strongly preferred.
• Strong troubleshooting experience across Windows Server, Microsoft 365, and end-user environments.
• Solid experience with Active Directory, DNS, DHCP, and user/access management.
• Experience creating and managing GPOs and Intune/MDM policies.
• Working knowledge of VPNs, firewalls, WAN/LAN networking, and hands-on firewall configuration.
• Experience managing SharePoint and file-server permissions.
• Familiarity with RMM and PSA tools.
• Ability to prioritize and multitask in a fast-paced environment, solve complex problems independently, take ownership, and communicate clearly with a client-first mindset.

Nice to have

• ConnectWise experience.
• Bachelor’s degree in IT or relevant certifications such as A+, Network+, or Microsoft certifications.

Culture & Benefits

• Nationwide medical, dental, life, and long-term disability insurance; hirify.global covers 100% of LTD and life insurance.
• Generous PTO and mental health days.
• 401(k) with company match, plus HSA and FSA options.
• Paid training and certification assistance.
• $500 sign-on bonus, quarterly team events, and career coaching.
• Equal opportunity workplace; veterans are encouraged to apply.