L1/L2 IT Support Engineer (Microsoft Intune)

Формат работы

remote (только Mexico)

Тип работы

fulltime

Грейд

junior/middle

Английский

Страна

Mexico

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

L1/L2 IT Support Engineer (Microsoft Intune): Providing Level 1 and Level 2 technical support while administering Microsoft Intune, Microsoft 365, endpoint security, and user access for enterprise environments with an accent on troubleshooting, device management, and secure service administration. Focus on configuring enrollment and compliance policies, deploying applications through Windows Autopilot, resolving Windows and networking issues, and supporting onboarding and offboarding.

Location: Remote / Mexico

Company

hirify.global is a global technology and cybersecurity-driven organization delivering enterprise IT, cloud, digital transformation, and managed security solutions across North America and international markets.

What you will do

Provide Level 1 and Level 2 technical support for end users.
Administer Microsoft Intune, including device enrollment, configuration profiles, compliance policies, endpoint security, application deployment, and Windows Autopilot.
Manage Microsoft 365 services, including Microsoft Entra ID, Exchange Online, Teams, SharePoint, and OneDrive.
Perform user onboarding and offboarding, account provisioning, licensing, and access management.
Troubleshoot Windows, macOS, Microsoft 365, Intune, networking, and endpoint-related issues.
Maintain documentation and follow IT best practices while supporting enterprise-level systems and sensitive business data.

Requirements

2–4 years of hands-on IT support experience.
Proven production-environment experience administering Microsoft Intune.
Strong Microsoft 365 administration experience with Entra ID, Exchange Online, Teams, SharePoint, and OneDrive.
Excellent troubleshooting, analytical, and problem-solving skills.
Good understanding of Windows 10/11, Active Directory or Entra ID, TCP/IP, DNS, DHCP, VPN, and general networking fundamentals.
Strong communication, customer service, stakeholder engagement, and solution-driven skills.
Ability to work in agile environments and handle enterprise-level systems and sensitive business data.
MD-102 or MS-102 certification is mandatory.

Nice to have

AZ-900 Microsoft Azure Fundamentals certification.

Culture & Benefits

Opportunity to work on large-scale enterprise transformation projects.
Exposure to global clients and cross-functional teams.
Professional certification and development support.
Flexible and growth-oriented work culture.
Competitive compensation aligned with market standards.

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