L1/L2 IT Support Engineer (Microsoft Intune)

Location: Remote in Mexico

Company

hirify.global delivers enterprise IT, cloud, digital transformation, and managed cybersecurity solutions across North America and international markets.

What you will do

• Provide Level 1 and Level 2 technical support for end users.
• Administer Microsoft Intune, including device enrollment, configuration profiles, compliance policies, endpoint security, application deployment, and Windows Autopilot.
• Manage Microsoft 365 services, including Microsoft Entra ID, Exchange Online, Teams, SharePoint, and OneDrive.
• Handle user onboarding and offboarding, account provisioning, licensing, and access management.
• Troubleshoot Windows, macOS, Microsoft 365, Intune, networking, and endpoint issues.
• Maintain documentation and follow IT best practices while supporting enterprise systems and sensitive business data.

Requirements

• 2–4 years of hands-on IT support experience.
• Production experience administering Microsoft Intune.
• Strong Microsoft 365 administration experience across Entra ID, Exchange Online, Teams, SharePoint, and OneDrive.
• Knowledge of Windows 10/11, Active Directory/Entra ID, TCP/IP, DNS, DHCP, VPN, and networking fundamentals.
• Strong troubleshooting, analytical, communication, customer service, and stakeholder engagement skills.
• MD-102 or MS-102 certification is mandatory.

Nice to have

• AZ-900 Microsoft Azure Fundamentals certification.

Culture & Benefits

• Work on large-scale enterprise transformation projects.
• Gain exposure to global clients and cross-functional teams.
• Receive professional certification and development support.
• Work in a flexible, growth-oriented environment.
• Competitive compensation aligned with market standards.