Community Manager (Entertainment)

Location: Burbank, California, United States; hybrid role with occasional in-person activations

Company

Video production company creating positive, motivational content about life, business, and relationships for a global social media audience.

What you will do

• Design and execute fan feedback programs, fan clubs, challenges, Q&As, contests, and ambassador initiatives.
• Identify and showcase inspiring fan stories, user-generated content, and testimonials.
• Support live chats, virtual events, and occasional in-person fan activations.
• Track engagement metrics, audience sentiment, and feedback to improve community programs.
• Monitor online community trends and apply effective engagement practices.
• Build relationships with top fans and moderators while collaborating with Social Media, Creative, and Marketing teams.

Requirements

• 5 years of experience in community management, social engagement, or a similar role in entertainment, the creator economy, or digital brands.
• Strong writing skills and the ability to communicate in a warm, engaging, mission-driven voice.
• Experience balancing strategic program development with hands-on daily audience interaction.
• Experience launching initiatives that produced measurable growth in engagement and loyalty.
• Knowledge of community management tools, social platforms, and analytics dashboards.
• Highly organized, proactive, adaptable, and passionate about uplifting storytelling.

Culture & Benefits

• Full-time hybrid work based at the Burbank studio headquarters.
• Flexibility to engage with a global fanbase across different schedules.
• Mission-driven work focused on positive content and meaningful audience relationships.
• Cross-functional collaboration with social distribution and creative teams.