Senior Community Specialist

Location: US Remote

Salary: $92,600–$139,000 USD for Zone 1 US locations; $86,600–$129,800 USD for Zone 2 US locations. International compensation varies by location.

Company

hirify.global provides cloud-based software for trades businesses, supporting contractors from customer acquisition through project completion across brands including hirify.global, Aspire, and FieldRoutes.

What you will do

• Own and adapt content calendars for customer communities across multiple brands.
• Develop community content, strengthen customer relationships, and build trust through two-way communication.
• Monitor conversations, route escalations, track customer issues, and coordinate timely resolutions with internal stakeholders.
• Share playbooks, best practices, insights, and recommendations across previously siloed community efforts.
• Manage the Employee Advocacy program end-to-end, including content sourcing, employee enablement, participation growth, and performance reporting.
• Use monitoring and analytics tools to measure engagement, sentiment, program performance, and alignment with company goals.

Requirements

• 5+ years of experience in social media, community management, customer service, support, or marketing.
• Experience working across multiple brands, products, or audiences while maintaining attention to nuance.
• Experience with an employee advocacy or ambassador-style program.
• Familiarity with community platforms, group and page management, and content calendar management.
• Familiarity with Gainsight, Salesforce, and Tableau; Gainsight experience is strongly preferred.
• Strong communication, relationship-building, listening, analytical, reporting, and cross-functional collaboration skills.

Nice to have

• Experience with Gainsight.
• Experience coaching junior team members or contributing to community playbooks and best practices.

Culture & Benefits

• Flexible time off, flextime, autonomous work support, and learning and development opportunities.
• Onboarding, leadership training, recognition programs, peer-nominated awards, and bonuses.
• Company-paid medical, dental, and vision benefits, with FSA, HSA, 401(k) match, and telehealth options.
• Parental leave, fertility, surrogacy, adoption, maternity, pet insurance, legal advisory, and financial planning support.
• Inclusive workplace that encourages applications from people with diverse backgrounds and perspectives.