Client Success Manager (IT Services)

Location: Brooklyn, New York (Hybrid)

Salary: $100,000–$110,000 annually, depending on experience and qualifications, plus performance-based commissions or bonuses.

Company

hirify.global provides managed IT services and technology solutions for healthcare, manufacturing, and other complex multi-location organizations.

What you will do

• Own assigned client relationships as the primary point of accountability for relationship health, business growth, and technology alignment.
• Lead Strategic Business Reviews and develop annual IT roadmaps connected to client operational goals.
• Identify, scope, quote, and close expansion opportunities including hardware refreshes, infrastructure upgrades, licensing, and project work.
• Manage warranties, licensing renewals, contract timelines, lifecycle updates, and account budgets.
• Coordinate non-technical escalations and client initiatives across Service, TAM, Projects, and Solutions Architect teams.
• Translate technical findings into clear business discussions about operational outcomes, risk reduction, and ROI.

Requirements

• 7+ years of experience in senior account management, client success, or client executive roles within managed services, IT services, or a related technology field.
• Proven experience managing C-suite and VP-level relationships at complex, multi-site organizations.
• Experience working with or within assisted living or skilled nursing facility organizations is required.
• Ability to explain the business implications of technology clearly to executive audiences without jargon.
• Technical fluency sufficient to engage with engineering teams and lead client discussions about recommendations.
• Strong consultative communication, organization, accountability, and follow-through skills.

Nice to have

• Background in healthcare operations rather than exclusively IT.

Culture & Benefits

• Root-cause-oriented culture focused on permanently resolving client problems.
• Health, dental, and vision benefits.
• Paid time off and paid holidays.
• Leadership support focused on making the role successful.