Senior Client Success Manager (Energy SaaS)

Location: Remote - United States

Base salary: $125,000–$140,000 USD per year

Company

hirify.global helps utilities and their customers create a clean, distributed energy future by turning connected devices such as smart thermostats, EVs, and batteries into virtual power plants.

What you will do

• Own client success across a portfolio of utility accounts, including Central Region P&L management, ARR growth, account strategies, and issue escalation.
• Manage the implementation and operation of demand response programs and ensure seamless program delivery.
• Collaborate with Sales, Product, Marketing, Engineering, and other stakeholders on program structures, tools, processes, renewals, upsells, and strategic initiatives.
• Track utility program metrics, present results, facilitate meetings, and communicate data-driven recommendations to varied audiences.
• Advise clients on program design and key decisions while capturing customer and market feedback for Product and Marketing.
• Develop expertise in demand management and the product, contribute to new features and services, and support contract and statement-of-work negotiations.

Requirements

• BS or BA degree and 5–7+ years of experience in consulting, technology services, or client success.
• Experience in or with renewable energy, utilities, grid services, or adjacent industries.
• Experience with demand-side management, demand response programs, and implementation methods.
• Excellent communication skills, including the ability to explain complex technical topics clearly and succinctly.
• Analytical, creative, and curious approach with confidence working with numbers and spreadsheets.
• Experience building client and partner relationships, working cross-functionally, and managing multiple high-priority projects.

Nice to have

• Experience in an enterprise software or SaaS organization in the energy space.

Culture & Benefits

• Collaborative environment with opportunities to learn from colleagues and work directly with executives.
• Immediate responsibility and exposure to new technologies, including IoT, SaaS, machine learning, distributed fault tolerance, device control optimization, and downstream APIs.
• 100% employee-paid medical coverage and a 401(k) with employer match.
• Flexible scheduling, paid parental leave, and education assistance.
• Casual environment with stocked food and drinks, free Citi Bike membership, secure bike storage, and a gym subsidy.
• New applicants are not eligible for employment authorization sponsorship or other immigration-related support.