Customer Planner/Front of House (FMCG)

Location: Belfast, County Antrim, United Kingdom

Company

hirify.global is an Ireland-based premium brand builder and distributor focused on developing and launching consumer brands.

What you will do

• Process sales orders and sample orders accurately and within daily cut-off deadlines.
• Coordinate with customers, sales representatives, logistics partners, and supply chain teams to support on-time delivery.
• Handle customer queries, prepare daily and weekly order reports, and process daily loading sheets.
• Collect supporting evidence and authorisation for credit note requests and complete general administrative duties.
• Manage reception, telephone duties, hospitality, meeting-room setup, post distribution, and hotel bookings.
• Plan monthly office events and proactively maintain office facilities, equipment, stationery, and communal areas.

Requirements

• 1–2 years of experience in customer planning or order processing.
• High attention to detail and strong organisational and time-management skills.
• Ability to prioritise tasks, work under pressure, meet daily deadlines, and work independently.
• Computer literacy and high proficiency with ERP systems for order processing.
• Resilient, approachable, collaborative, and able to take a hands-on approach in a small administration team.

Nice to have

• Experience in FMCG, particularly in retail or wholesale.

Culture & Benefits

• Work in a small administration team alongside management and sales.
• Contribute creative ideas to themed monthly office events.
• Take ownership of practical office operations and day-to-day business support.