Customer Services Administrator (Fintech)

Location: Manchester, United Kingdom; hybrid working with 3–4 days per week in the office. New team members work full-time from the office for the first 3 months.

Salary: Starting at £25,400 per year, potentially higher depending on financial services experience.

Company

hirify.global is a UK investment platform business providing ISA, pension, dealing, and adviser-supported investment solutions to more than 762,000 customers.

What you will do

• Provide client servicing administration for investment platform customers.
• Support the delivery of accurate, high-quality customer service.
• Handle administrative work while meeting deadlines and working under pressure.
• Build knowledge and confidence in financial services through training and day-to-day work.
• Work collaboratively within client servicing administration teams.

Requirements

• Minimum of 5 GCSEs at grades 9–4 or A*–C equivalent, including Maths and English.
• Excellent numerical ability and strong written and verbal communication skills.
• Competent IT skills, including experience with Excel.
• Ability to work to deadlines and under pressure, sometimes without supervision.
• Interest in learning about financial services and delivering excellent customer service.

Nice to have

• Previous experience in financial services, administration, or customer service.

Culture & Benefits

• 25 days of holiday, increasing with service, plus bank holidays and a buy/sell scheme.
• 6% pension with matched contributions and a discretionary bonus scheme.
• Share schemes, including free shares and BAYE.
• Health Cash Plan, discounted private healthcare, enhanced family leave, and an Employee Assistance Programme.
• Free onsite gym, travel and bike loan schemes, learning and development opportunities, social events, and a casual dress code.