Supervisor Quality Control Assurance (Quality Assurance)

Location: Jonestown, Pennsylvania, United States. On-site work in a warehouse and distribution center environment, including extended standing and walking.

Company

hirify.global is a global toy and family entertainment company producing toys, content, consumer products, and digital and live experiences across a portfolio of iconic brands.

What you will do

• Lead, coach, and develop quality associates while managing hiring, training, performance, employee development, and workforce planning.
• Ensure compliance with quality standards, policies, procedures, and safety requirements across distribution center operations.
• Oversee inbound, outbound, direct-to-consumer, business-to-business, audit, spot-check, and customer-specific inspection programs.
• Manage quarantine, rework, disposition, containment, inventory quality controls, cycle counts, transfers, and audit activities.
• Investigate product defects, consumer complaints, and field quality issues; identify root causes and drive corrective and preventive actions.
• Partner with operations, logistics, inventory, customer service, suppliers, and vendors on quality improvements, training, documentation, and continuous improvement initiatives.

Requirements

• At least 3 years of experience in quality, manufacturing, logistics, warehouse, or operational leadership.
• Experience leading teams and managing employee performance in a fast-paced operational environment.
• Experience with quality systems, inspections, audits, corrective actions, and quality documentation.
• Strong analytical, problem-solving, written communication, and verbal communication skills.
• Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
• Ability to read and apply procedures, reports, safety requirements, and operational documentation; lift up to 30 pounds frequently and 50 pounds occasionally.

Nice to have

• Bachelor’s degree in Quality, Engineering, Supply Chain, Operations, Business, or a related field.
• Experience in warehouse, distribution, logistics, or consumer products environments.
• Experience with Warehouse Management Systems and knowledge of Quality Management Systems.
• Knowledge of consumer product safety, regulatory compliance, and quality standards.
• Experience with root cause analysis methods such as 5 Whys or Fishbone; bilingual English and Spanish skills.

Culture & Benefits

• Purpose-driven environment focused on empowering generations through play.
• Culture centered on collaboration, innovation, execution, accountability, and inclusion.
• Opportunity to contribute to quality, safety, compliance, efficiency, and customer satisfaction across a global brand portfolio.