Consultant, Customer Information Management

Location: Hybrid in Columbus, Ohio, with a few days per week in the office preferred; remote work may be considered for candidates outside the Columbus area. The position can be filled within any of the lower 48 U.S. states. This role does not qualify for employer-sponsored work authorization.

Salary: $108,000–$200,000 national range; expected starting salary range of $108,000–$162,000 per year.

Company

hirify.global is an insurance and financial services organization focused on customer-centered products and services.

What you will do

• Lead projects delivering analytical and operational customer information capabilities.
• Define business processes, functional and non-functional requirements, information requirements, and implementation strategies.
• Coordinate business subject matter experts and facilitate alignment and scoping sessions.
• Document strategic intent, stakeholder needs, objectives, expectations, and assumptions to gain consensus.
• Plan implementations, coordinate communications and training, and maintain project documentation.
• Conduct post-implementation checkpoints to validate solution adoption and effectiveness.

Requirements

• Typically 5 or more years of experience in data warehousing, statistical analysis, and marketing or customer data models and queries.
• Experience working with large customer or prospect databases and analyzing product, geographic, and demographic data.
• Expertise in computer-based analytical tools and advanced knowledge of spreadsheets, business intelligence, and database warehousing applications.
• Proficiency in developing ad hoc queries using SQL.
• Strong problem-solving, analytical, research, quantitative analysis, verbal communication, and written communication skills.
• Ability to work within the United States; employer-sponsored work authorization is not available.

Nice to have

• Postgraduate studies.
• Experience developing state-of-the-art techniques and methodologies for new application challenges.

Culture & Benefits

• Customer-centered environment focused on delivering extraordinary care.
• Medical, dental, and vision coverage.
• Life insurance, short- and long-term disability coverage, and paid time off.
• Nine paid holidays, Lifetime paid time off, and Unity Day paid time off.
• 401(k) with company match and a company-paid pension plan.
• Inclusive workplace committed to diversity and equal employment opportunity.