Analyst, Technical Solutions (IT Support)

Location: Pasay, Manila, Philippines; hybrid schedule with at least 3 days in the office, with exact expectations confirmed by the Hiring Manager.

Company

hirify.global is a global payments technology company facilitating transactions among consumers, merchants, financial institutions, and government entities in more than 200 countries and territories.

What you will do

• Provide 24x7, shift-based monitoring of transaction processing, payment platforms, services, portals, and settlement operations.
• Identify, investigate, and communicate potential service disruptions before they affect clients or business operations.
• Perform initial technical troubleshooting, issue triage, and root cause analysis.
• Assess incident severity, determine escalation paths, and coordinate with technical, operational, product, and support teams.
• Engage with clients and internal stakeholders regarding incidents, service impacts, and resolution progress.
• Document investigations and resolutions while identifying improvements to monitoring, operational processes, and incident response.

Requirements

• At least 5 years of work experience with a Bachelor's or advanced degree, or equivalent IT/technical training and college education.
• Experience troubleshooting Windows, macOS, mobile devices, Microsoft Office, Office 365, Exchange, Outlook, printers, Wi-Fi, VPN, internet connectivity, and communication tools.
• Experience managing Microsoft Active Directory users and groups.
• Experience with basic network management, including TCP/IP, wireless, DNS, DHCP, and network devices.
• Experience using remote support tools and supporting end users of corporate IT services and applications.
• Strong customer service, analytical, problem-solving, decision-making, communication, and incident-management skills.

Nice to have

• Team Lead or deputy Team Lead experience.
• CompTIA A+ or Microsoft Professional Certification.
• Experience with system administration, business application support, mobile device management, continual service improvement, problem management, or knowledge-base maintenance.
• At least four years of experience as an IT Service Desk Analyst supporting corporate IT services and applications.

Culture & Benefits

• Full-time employment with a 24x7 shift-based operating model.
• Opportunity to support critical payment infrastructure and client-facing services at global scale.
• Work in a fast-paced environment focused on customer experience, service stability, and continuous improvement.