Principal, Enterprise Integration (Technical Engineer)

Location: Taguig City, Philippines; hybrid setup with required return-to-office 10 times per month; graveyard shift

Company

hirify.global operates a digital ecosystem spanning enterprise commerce, cloud, SaaS, APIs, integrations, and infrastructure platforms.

What you will do

• Act as the principal escalation point for complex, systemic, and cross-platform customer issues.
• Lead technical investigations, root cause analysis, and major incident response.
• Define troubleshooting methodologies, diagnostic standards, technical runbooks, and reusable investigation patterns.
• Partner with Engineering, Product, SRE, Cloud Operations, and support teams to improve reliability, resilience, observability, and operational readiness.
• Design automation, reusable diagnostic tooling, self-service workflows, and AI-assisted troubleshooting and knowledge-generation capabilities.
• Mentor senior and lead technical support engineers while influencing technical standards and platform roadmaps without direct authority.

Requirements

• 10+ years of experience in technical support engineering, software engineering, cloud operations, SRE, platform engineering, or equivalent disciplines.
• Experience diagnosing distributed, cloud, SaaS, API, integration, database, or infrastructure issues.
• Strong knowledge of observability, incident management, problem management, reliability engineering, and operational readiness.
• Experience leading cross-functional investigations, designing automation or diagnostic tooling, and influencing permanent corrective actions.
• Strong written and verbal communication, including translating technical risk into customer and business impact.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.

Nice to have

• Experience with enterprise commerce, cloud marketplace, subscription, billing, identity, or ERP-integrated platforms.
• Azure, AWS, containerized environments, and cloud-native architectures.
• REST APIs, authentication flows, microservices, event-driven integrations, and distributed tracing.
• Datadog, Splunk, Application Insights, Python, PowerShell, or equivalent tools and scripting technologies.
• AI-assisted support engineering, knowledge systems, agentic workflow design, or ITIL, SRE, cloud, security, and architecture certifications.

Culture & Benefits

• Hybrid work arrangement with 10 required return-to-office days per month.
• Graveyard shift schedule.
• Senior individual contributor role combining hands-on technical work with broad organizational influence.
• Opportunity to improve supportability, reduce recurring technical demand, and raise engineering capability across teams.