Systems Support Analyst

Location: Cebu, Philippines; onsite support for the Cebu office with remote support for APAC offices and work outside standard office hours as required

Company

hirify.global provides business operations and call center services supported by corporate information technology systems.

What you will do

• Provide onsite and remote IT support for Cebu users and APAC remote offices, including hardware, software, networking, printing, and computer-related issues.
• Evaluate, prioritize, resolve, document, and follow up on help desk requests while escalating complex issues when needed.
• Install, maintain, troubleshoot, inventory, and document Cebu IT assets, including computers, monitors, telephones, laptops, and video conferencing equipment.
• Create and delete user accounts and enforce password, access, security, and compliance rules.
• Assign first-line help desk tickets, provide feedback and training, and support business operations and call center operations.
• Provide on-call emergency service and handle additional responsibilities or special projects as required.

Requirements

• Bachelor’s degree in computer science or a related field, or relevant technical certifications.
• At least 2 years of experience in desktop support.
• Expert proficiency in Microsoft 365, Word, Excel, and PowerPoint.
• Working knowledge of Windows 10, Windows 11, macOS, basic computer networking, and desktop and laptop hardware troubleshooting.
• Experience with PC imaging software, Microsoft Intune Autopilot, virus protection, computer security, and inventory software.
• Ability to lift and move computers, monitors, and other equipment weighing up to 50 pounds, and willingness to work onsite, remotely, and outside standard office hours.

Nice to have

• A+, MCP, or Network+ certification.
• Exposure to Microsoft Intune, LANDESK, or other management software.
• Previous exposure to call center technologies and processes.

Culture & Benefits

• Combination of onsite office support and remote support for APAC offices.
• On-call emergency service responsibilities may be required.
• Includes user training and education for workplace technology and conference room systems.