Technical Account Manager (B2B SaaS)

Location: Remote; applicants accepted from Canada, the US, and internationally. The role supports both EU and North American markets.

Annual salary: CA$129,122.10–CA$157,815.90

Company

hirify.global is a fully remote, well-funded SaaS company helping frontline teams in retail, healthcare, logistics, and other industries connect and work more effectively.

What you will do

• Lead standard and custom customer integrations, including identity management, APIs, data services, and enterprise SaaS platforms.
• Configure and support SSO, SAML, SCIM, JIT provisioning, identity-provider changes, and post-launch identity migrations.
• Implement GraphQL, sFTP, BigQuery Data Connector, and advanced data exchange solutions.
• Advise customers on integration architecture, API best practices, reporting, data services, and platform workflows.
• Partner with Sales, Solutions Consulting, Account Management, Product, and Engineering on technical strategy and customer feedback.
• Act as the Tier 3 escalation point, troubleshoot authentication and synchronization issues, and create customer-facing and internal technical documentation.

Requirements

• 4+ years of experience in Technical Account Management, Technical Consulting, Solutions Engineering, Professional Services, or a similar customer-facing technical role in B2B SaaS.
• Experience working with enterprise customers and delivering customer-facing technical implementations or professional services engagements.
• Hands-on experience with APIs, integrations, identity management, or enterprise SaaS platforms.
• Working knowledge of SSO, SAML, SCIM, OAuth, and enterprise identity providers such as Okta, Azure AD, Google Workspace, or Ping.
• Strong understanding of REST and/or GraphQL APIs, web services, authentication methods, and data exchange concepts.
• Experience supporting retail technology or retail operations is preferred.

Nice to have

• Experience with SQL, PostgreSQL, MySQL, or other relational databases.
• Familiarity with Ruby on Rails or modern web application architectures.
• Experience with BigQuery, Jira, Confluence, Metabase, or other enterprise reporting and BI tools.

Culture & Benefits

• Fully remote, remote-first work environment with employees across Canada, the US, and other countries.
• Stock options and competitive, transparent compensation methodology.
• Flexible time off, medical, dental, and vision benefits, plus a monthly coffee-shop stipend.
• Paid one-month sabbatical after five years and a quarterly paid day for volunteering.
• Annual company off-sites, continuous learning support, and unlimited access to Udemy Business.
• Collaborative, inclusive workplace focused on meaningful customer and business impact.