Customer Success Manager (AI)

Location: Hybrid, based in Vancouver, British Columbia, or Toronto, Ontario. Office collaboration is expected on Mondays, Wednesdays, and Thursdays.

Salary: CA$75K–CA$105K annually, plus equity and commission.

Company

hirify.global provides an AI-powered competitive intelligence platform that generates market, competitor, and buyer insights for revenue teams.

What you will do

• Own customer relationships from onboarding through renewal and expansion, including forecasting and commercial outcomes.
• Drive adoption and platform completeness by activating AI agents, integrations, Curators, and Consumers.
• Map customer goals to measurable outcomes and document ROI throughout the customer lifecycle.
• Build relationships with economic buyers, champions, executives, and other stakeholders to reduce account risk.
• Lead cross-functional account teams involving Sales, Win-Loss Researchers, PMAs, and AI Solutions.
• Identify customer behavior, usage, and relationship signals early and act on risks and expansion opportunities.

Requirements

• Track record in a customer success or commercial role with direct revenue accountability for renewals and expansions.
• Ability to coordinate cross-functional account teams without direct authority.
• Strong customer-facing, discovery, commercial, change management, and multi-threading skills.
• Technical curiosity and ability to explain integrations and AI capabilities to non-technical audiences.
• Active day-to-day use of AI tools and ability to model AI-fluent behavior with customers.
• Ability to work from the Vancouver or Toronto office on the required hybrid schedule.

Nice to have

• Experience in competitive intelligence, product marketing, sales enablement, or B2B SaaS.
• Familiarity with MCP, CRM, Slack, or similar technical integrations.
• Knowledge of competitive enablement practices and revenue-team operations.
• Hands-on experience with prompt design, workflow automation, or AI-assisted customer work.

Culture & Benefits

• Startup-style environment focused on ownership, curiosity, collaboration, and high performance.
• Extended health and dental coverage starting on Day 1.
• Employee Stock Option Plan for full-time employees.
• Flexible vacation policy, professional development, coaching, and annual performance reviews.
• Company-provided computer and access to professional tools.
• AI-first working environment with leadership access, social events, and dog-friendly Vancouver and Toronto offices.