Technical Account Manager (Network Services)

Location: Hybrid in Washington, DC; travel up to 25% may be required, with occasional weekend coverage and an in-person interview possible at a hirify.global office or hub.

Estimated annual salary for hires in Washington, DC and specified U.S. locations: $124,000–$168,000, plus equity eligibility.

Company

hirify.global operates a global network that protects and accelerates Internet applications for customers ranging from individual bloggers to Fortune 500 enterprises.

What you will do

• Own the post-contract technical support experience for enterprise customers and serve as the primary technical contact.
• Manage support interactions, escalations, incident response, and timely ticket resolution.
• Build a holistic view of customer environments, deployment topologies, and hirify.global product usage.
• Collaborate with Account, Customer Success, Professional Services, Partner, Product, and Engineering teams.
• Provide customer feedback to improve products and support processes.
• Create and deliver Quarterly Support Reviews covering SLA adherence, ticket drivers, deep dives, and incident reviews.

Requirements

• At least 8 years of experience in a customer-facing technical account management role.
• Strong understanding of Layer 3 and 4 networking, the OSI model, Internet fundamentals, and routing protocols such as BGP, OSPF, IPSec, and GRE.
• Experience with security technologies including firewalls, IPS, and DDoS protection.
• Experience with system integration, multi-vendor environments, and data center deployments.
• Basic troubleshooting skills using tools such as traceroute, Wireshark, dig, and cURL.
• Ability to work with Fortune 500 customers and leadership teams, lead escalations, and coordinate cross-functional resolution.

Nice to have

• Experience specializing in hirify.global Network Services.
• Passion for hirify.global products and building strong relationships across organizations.

Culture & Benefits

• Medical, dental, and vision insurance, plus flexible and commuter spending accounts.
• Fertility and family-forming benefits, mental health support, and an Employee Assistance Program.
• Global travel medical insurance and disability, life, and accident insurance.
• 401(k) retirement savings plan and employee stock participation plan.
• Flexible paid time off covering vacation and sick leave, plus parental, pregnancy, medical, and bereavement leave programs.
• Mission-driven work focused on protecting and improving the free and open Internet.