Senior Technical Account Manager (AI)

Location: Remote in Canada, Central and South America, or NAMER; Pacific Time (PST) working hours required

Salary: Colombia base salary $66,500–$99,700 plus bonus; Canada base salary CA$130,800–CA$196,200

Company

Zapier builds automation products that help people eliminate repetitive work and make work more efficient, creative, and human.

What you will do

• Design, build, and improve customer automations tied to measurable business outcomes.
• Translate complex processes into workflow architectures covering data movement, business logic, exception paths, and operational controls.
• Troubleshoot Zapier, API, authentication, data-format, and connected-application issues while improving monitoring, alerts, fallback behavior, and recovery.
• Develop technical account plans, lead architecture reviews and implementation sessions, and advise builders, technical leaders, and executives.
• Partner with Customer Success on adoption, customer value, retention, renewals, and growth.
• Represent Enterprise customer needs to Product and Engineering and coordinate complex escalations.

Requirements

• 7+ years of experience in technical account management, solutions architecture, customer engineering, sales engineering, implementation consulting, or a comparable customer-facing technical role.
• Experience improving outcomes across Enterprise customer portfolios, including adoption, retention, renewals, or expansion.
• Hands-on experience building integrations, automations, or API-based solutions.
• Strong knowledge of APIs, webhooks, authentication, structured data, application integrations, and conditional workflow logic.
• Ability to diagnose ambiguous multi-system problems and design for reliability, monitoring, recovery, and maintainability.
• Hands-on experience with AI tools and understanding of AI-assisted workflows, agentic systems, evaluation, human oversight, governance, and MCP.

Culture & Benefits

• Remote work across the stated regions with required Pacific Time working hours.
• Transparent, equitable, and impact-based compensation practices.
• Inclusive application process with in-depth application questions; resumes and CVs are optional.
• Education is not required for the role, though recent educational experience is collected during background checks after an offer.
• Application status updates are generally provided within seven days.

Hiring process

• Complete in-depth application questions focused on experience and skills.
• Resume and CV fields are optional.
• Receive status updates throughout the process, generally within seven days.