Senior Technical Account Manager (AI)

Location: Remote in Central and South America / Latin America; Pacific Time (PST) working hours required

Salary: $55,000–$82,600 USD annually in Colombia, plus bonus

Company

Zapier builds and uses automation technology to make work more efficient, creative, and human.

What you will do

• Design, build, and improve customer automations connected to meaningful business outcomes.
• Translate complex processes into workflow architectures covering data movement, business logic, exception handling, and operational controls.
• Troubleshoot issues across APIs, authentication, data formats, Zapier, and connected applications.
• Improve automation reliability through monitoring, alerts, fallback behavior, error handling, and recovery processes.
• Lead architecture reviews, technical enablement sessions, account planning, and executive conversations with Enterprise customers.
• Represent customer needs internally by coordinating escalations and providing technically grounded feedback to Product and Engineering.

Requirements

• 7+ years of experience in technical account management, solutions architecture, customer engineering, sales engineering, implementation consulting, or a comparable customer-facing technical role.
• Demonstrated success improving outcomes across an Enterprise customer portfolio, including adoption, retention, renewals, or expansion.
• Hands-on experience building integrations, automations, or API-based solutions.
• Strong knowledge of APIs, webhooks, authentication, structured data, application integrations, and conditional workflow logic.
• Ability to diagnose ambiguous multi-system problems and design for production reliability, monitoring, recovery, and maintainability.
• Hands-on experience with AI tools and practical knowledge of AI-assisted workflows, agentic systems, evaluation, human oversight, security, and governance.

Culture & Benefits

• Remote work in Central and South America with required PST working hours.
• Competitive and transparent compensation practices based on demonstrated impact, experience, skills, and internal equity.
• Bonus eligibility is included in the compensation package.
• Education is not required for the role.
• Zapier uses an inclusive application process with in-depth application questions; resumes and CVs are optional.
• Application status updates are targeted at least every seven days during the hiring process.

Hiring process

• Complete several in-depth application questions; resume and CV fields are optional.
• Educational history is collected during the background check if an offer is made.
• The anticipated application window is 30 days from the posting date, subject to change.