Junior Program Manager, State and Local Government

Location: Remote work with periodic travel to Ohio BMV sites; listed locations include Columbus, Cleveland, Cincinnati, and Twinsburg, Ohio, United States. U.S. citizenship is required. Travel may be required up to 15% based on business needs.

Company

Veridos provides secure identity solutions for governments, including passports, identity cards, mobile IDs, and border control systems.

What you will do

• Create and maintain project schedules, workplans, work breakdown structures, risk registers, issue logs, status reports, and project documentation.
• Coordinate meetings with customers, subcontractors, vendors, and internal stakeholders, including agendas, minutes, action tracking, and executive reporting.
• Support contractual deliverables for the Ohio BMV program and monitor milestones, service levels, risks, issues, and escalations.
• Support customer relationship management, account operations, service delivery reporting, proposals, renewals, change requests, and new project onboarding.
• Prepare operational reports, scorecards, QBRs, MBRs, and other customer-facing performance documentation.
• Identify improvements to delivery methodologies, reporting capabilities, operational processes, and customer outcomes.

Requirements

• Bachelor’s degree in a related field or equivalent professional experience.
• 2–5 years of experience in project coordination, program management, account management, operations management, customer success, professional services, or a related customer-facing role.
• Strong written and verbal communication, analytical, critical-thinking, customer-facing, and problem-solving skills.
• Proficiency with Microsoft Office Suite and project management or collaboration tools.
• Ability to manage multiple priorities, work independently, collaborate in a matrixed organization, and drive work to completion.
• Valid driver’s license, willingness to travel up to 15%, and U.S. citizenship with successful background screening are required.

Nice to have

• PMP, CAPM, or active pursuit of a PMI certification.
• Experience with state or local government, DMV programs, identity management, regulated industries, or government contracts.
• Knowledge of PMI, Agile, Hybrid Agile/Waterfall, Scaled Agile, or ITIL methodologies.
• Experience with proposals, pricing exercises, contract modifications, RFP/RFI responses, executive reporting, or geographically dispersed delivery teams.

Culture & Benefits

• Remote work is supported with periodic travel to customer sites.
• Opportunity to support multiple government technology programs and customer accounts as the Ohio BMV program transitions to steady-state operations.
• Exposure to customer environments and operational models across the Veridos portfolio.
• Employment is contingent upon successful completion of applicable screening requirements.