Customer Program Manager | DX (SaaS)

Location: Fully remote, currently hiring only in the UK, covering EMEA time zones

Company

A rapidly growing SaaS business that collects developer productivity and experience data to provide insights for engineering organizations and was acquired by a global collaboration software company.

What you will do

• Create and drive detailed customer projects in collaboration with stakeholder teams.
• Coordinate the planning, execution, and analysis of quarterly developer experience surveys.
• Communicate regularly with clients, provide recommendations, and manage expectations.
• Present directly to VP-level and other executive stakeholders at customer accounts.
• Prepare analyses and reports on engineering organization health and recommended improvement actions.
• Partner with Customer Success and Product teams to refine service strategies and improve program accuracy and efficiency.

Requirements

• Currently based in the UK and able to work across EMEA time zones.
• 2–5 years of experience in a customer-facing role.
• Experience in change management, consulting, business analytics, client services, project management, or operations.
• Excellent verbal and written communication skills, with confidence presenting to strategic stakeholders and leaders.
• Strong organization and the ability to manage a high volume of parallel projects under deadlines.
• Self-motivated, dependable, and able to provide consistent service to demanding clients with limited supervision.

Culture & Benefits

• Fully remote work supporting EMEA time zones.
• Health and wellbeing resources.
• Paid volunteer days and community-focused benefits.
• Potential eligibility for benefits, bonuses, commissions, and equity.
• Acquisition-backed access to expanded resources for growth and research and development.