Customer Technical Account Manager (OTT Cloud Streaming)

Location: Middle East

Company

hirify.global is a global Series-C SaaS scale-up providing video streaming technology, including live and VOD encoding, a multi-platform player, and analytics platforms.

What you will do

• Own the technical and commercial relationship with strategic Media & Entertainment OTT customers across the Middle East.
• Advise engineering teams and C-level stakeholders on OTT workflows, APIs, integrations, architectures, and business value.
• Drive onboarding, product adoption, customer health, retention, upsell, cross-sell, and expansion opportunities.
• Lead or support integration projects aligned with customer workflows.
• Troubleshoot streaming workflows, encoding pipelines, and delivery performance issues.
• Collaborate with Product, Support, Solutions Engineering, and global and local partners to resolve challenges and influence product priorities.

Requirements

• Experience in technical account management, customer success, solutions engineering, or a similar customer-facing technical role.
• Experience with OTT, cloud streaming, or media delivery platforms in the Media & Entertainment sector.
• Hands-on experience with AWS, GCP, Azure, and streaming technologies.
• Strong knowledge of HLS, DASH, CMAF, DRM, CDN architectures, video analytics, APIs, and integrations.
• Ability to collaborate cross-functionally, work with regional partners, and communicate technical concepts as clear business value to executive audiences.
• Fluent English required. A degree in Computer Science, Engineering, or a related field is beneficial but not required.

Nice to have

• Arabic language skills.
• Experience with video processing, content delivery, and video streaming platforms.
• Familiarity with Conviva, Mux, Youbora, or similar video QoE/QoS analytics solutions.
• Scripting or automation skills with Python or Bash.
• Agile methodology knowledge, SaaS customer success experience, or professional cloud certification.

Culture & Benefits

• Work at the intersection of technology, business value, and revenue growth.
• Collaborate with global solutions engineering, product, and partner teams.
• Receive learning, training, and coaching on the job.
• Contribute customer insights to product roadmap and feature prioritization.