Account Manager (Cloud Platform)

Location: Remote within the United States

Compensation: On-target earnings of $185,000–$240,000 per year, plus equity and commission.

Company

hirify.global is building a developer-focused cloud platform for AI-native, full-stack, multi-service applications, combining persistent compute, autoscaling, orchestration, and observability.

What you will do

• Manage a portfolio of approximately 300 commercial accounts through scalable, programmatic engagement.
• Build onboarding, product education, lifecycle, webinar, and nurture programs that drive adoption and expansion.
• Partner with Customer Engineers to provide technical guidance, best practices, self-service resources, and repeatable workflows.
• Use product usage data and health signals to identify expansion opportunities and mitigate churn risks.
• Own renewals, annualization or commitment motions, and standard commercial expansion in partnership with Sales, RevOps, and Legal.
• Track adoption, retention, renewal conversion, and expansion performance while sharing customer insights with Product, Marketing, and Support.

Requirements

• 5+ years of customer-facing experience in Account Management or Customer Success, preferably in cloud infrastructure or developer tooling.
• Proven commercial experience managing renewals, identifying expansion opportunities, and negotiating contracts.
• Experience using product usage data or analytics to assess customer health and growth opportunities.
• Ability to connect customers’ technical challenges with their business goals and build trust with engineers and C-level stakeholders.
• Understanding of product-led growth and self-service customer engagement models.
• Applicants requiring visa sponsorship must receive business authorization; the position is generally not eligible for new visa sponsorship, though existing visa transfers may be sponsored at hirify.global’s discretion.

Nice to have

• Experience at a high-performing developer-facing hypergrowth technology company.
• Experience with hyperscalers, cloud platforms, or migrations to managed platform solutions.
• Experience founding or joining an early Account Management or Customer Success function and building playbooks from the ground up.

Culture & Benefits

• Four weeks of paid vacation and 14 weeks of fully paid parental leave for all parents.
• Employer-paid medical, dental, and vision coverage, with FSA and HSA options.
• Long-term disability, life insurance, and 401K plans.
• Monthly lifestyle, cell phone, and internet stipends; home office support for remote employees.
• Continuous learning benefits and support in a culture of mutual trust, feedback, and respectful debate.

Hiring process

• The interview process is tailored to the role and designed to provide a thoughtful, respectful candidate experience.