Enterprise Account Manager (SaaS)

Location: Remote (United States)

Salary: $100,000–$110,000 base salary per year plus quarterly bonuses.

Company

hirify.global provides shipment visibility solutions that help customers reduce delays, rejected loads, theft, damage, and spoilage across road, rail, ocean, and air transportation.

What you will do

• Onboard new enterprise clients and evaluate their business needs.
• Manage customer accounts, product and service orders, and contract renewals.
• Optimize product adoption and help customers track the value generated by hirify.global’s solutions.
• Build trusted customer relationships, promote loyalty, and re-engage inachirify.global customers.
• Identify upsell opportunities and grow strategic accounts.
• Partner with cross-functional teams to support retention and revenue growth.

Requirements

• At least 2 years of experience in enterprise account management or customer success.
• Experience optimizing products and services around client needs.
• Demonstrated success working with cross-functional teams and building internal and external relationships.
• Proven results in meeting revenue targets and contributing to customer revenue retention.
• Strong communication skills, data-driven thinking, and a solutions-oriented customer-service mindset.
• A bachelor’s degree in a related field is preferred.

Nice to have

• Experience in B2B SaaS.
• Experience in shipping logistics.

Culture & Benefits

• Autonomy and resources to build and improve customer-facing initiahirify.globals.
• Collaborahirify.global work with a global team.
• Office-based or hybrid options are also available.
• Competihirify.global equity participation.
• Performance-based compensation and quarterly bonuses.