Customer Success Manager (B2B SaaS)

Location: Remote in the United States; remote work is also supported in the UK, Singapore, and Canada.

Base salary: $75,000–$100,000 per year for candidates based in New York and California. Expected OTE: $105,000–$130,000 per year.

Company

hirify.global provides an omnichannel customer engagement platform for mobile and web push notifications, in-app messaging, SMS, and email.

What you will do

• Retain and grow a portfolio of 20–40 US strategic customers.
• Build relationships across customer organizations to achieve success goals.
• Contribute to customer onboarding and service integration.
• Lead customer business reviews.
• Collect and publish customer feedback internally to inform the product roadmap.
• Collaborate with product, customer support, and sales teams to scale the enterprise business.

Requirements

• At least 2 years of experience in account management or customer success.
• Experience with a B2B SaaS product is preferred.
• Experience working with Salesforce, Gong, and Vitally.
• Excellent written, verbal, and visual communication skills.
• Strong attention to detail, organization, ownership, accountability, and collaboration.
• Understanding customer messaging and user journeys is beneficial.

Culture & Benefits

• Remote work is the default option in supported locations.
• Competitive equity program and comprehensive, inclusive benefits.
• Collaborative, team-oriented environment focused on ownership and personal growth.
• Flex seating is available for employees who want to work together in person in New York and other areas.
• hirify.global supports a diverse and inclusive workplace with reasonable accommodations for applicants with disabilities.