Senior Manager, Workplace Experience (Fintech)

Location: San Francisco, United States; onsite role

Salary: $180,000–$250,000 annually, plus equity and bonus eligibility

Company

Airwallex provides an integrated payments and financial platform for global businesses, including business accounts, payments, spend management, treasury, and embedded finance.

What you will do

• Own workplace experience, operations, and service standards across the Americas portfolio, including San Francisco, New York City, Toronto, Austin, Mexico, and Brazil.
• Lead the end-to-end build-out of the new San Francisco headquarters, from concept and design through construction and move-in.
• Drive the expansion of the New York City office, including site selection, lease negotiation support, design oversight, and transition planning.
• Manage operating and capital budgets, real estate initiatives, facilities, vendors, and workplace services.
• Lead, coach, and develop Workplace Experience professionals across the region.
• Use attendance, space utilization, operational, and employee satisfaction data to guide continuous improvement and create engaging in-office programs.

Requirements

• 8+ years of experience in workplace experience, employee engagement, office management, facilities, hospitality, or events management.
• At least 2 years managing people, vendors, or complex cross-functional projects.
• Proven experience leading office build-outs, renovations, or large-scale workplace projects from concept through completion.
• Experience managing operating and capital expenditure budgets for multi-site operations.
• Strong communication and stakeholder management skills, including collaboration with senior leadership.
• Ability to manage multiple complex projects with limited supervision while balancing strategic and operational priorities.

Nice to have

• Experience in a high-growth technology or fintech company.
• Familiarity with real estate strategy, lease negotiations, architects, design firms, and ground-up office builds.
• Experience working in fast-paced environments with evolving priorities and a bias toward action.
• Entrepreneurial mindset, adaptability, and ownership mentality.

Culture & Benefits

• Work with a global organization of more than 2,300 employees across 27 offices.
• US-based employees are eligible for medical, dental, and vision insurance, a 401(k), disability coverage, life insurance, and well-being benefits.
• US-based employees receive 20 paid vacation days and 12 paid company holidays annually.
• Build workplaces designed to support collaboration, inclusion, employee connection, and high-quality execution.
• Additional compensation may include equity, annual bonuses, or RSUs depending on role and location.