Account Manager, Commercial

TL;DR

Account Manager, Commercial (SaaS): Retain current customers and identify opportunities to grow usage across the hirify.global platform with an accent on driving adoption, renewals, and expansion in the commercial segment. Focus on managing relationships with C-level executives and operational contacts, forecasting pipeline accuracy, and optimizing customer health metrics.

Location: Remote (United States)

Salary: $120,000 - $165,000 OTE USD

Company

hirify.global is the leading agentic AI platform for revenue teams, automating workflows for prospecting, expansions, deal acceleration, retention, and forecasting, used by enterprises like Databricks, SAP, and Verizon.

What you will do

• Manage high-volume accounts with proactive engagement to drive value, adoption, and sentiment.
• Develop territory strategies using data to boost utilization and platform optimization.
• Handle renewals, expansions, and cross-sells to achieve retention and revenue targets.
• Build customer partnerships, influence stakeholders, and remove roadblocks for goal achievement.
• Troubleshoot issues, support onboarding, and forecast with high accuracy using hirify.global methodology.
• Maintain systems like Salesforce, multi-thread accounts, and stay current on sales trends.

Requirements

• Bachelor's degree or equivalent work experience.
• At least 2 years in sales lifecycle, account management, or customer success, preferably SaaS.
• Strong business acumen, negotiation, project management, and problem-solving skills.
• Deep knowledge of sales operations, methodologies, KPIs, and financial metrics/ROI.
• Excellent communication, active listening, executive presence, and relationship-building skills.
• Ability to synthesize data, influence without authority, and manage complex sales cycles up to 4 months.

Culture & Benefits

• Flexible time off.
• 401k savings plan.
• Generous medical, dental, vision coverage for employees and dependents.
• Parental leave with paid night nurse option and gradual return to work.
• Infertility/assisted reproductive services benefit.
• Employee referral bonuses, office snacks/events, and diversity/inclusion programs with ERGs.