Key Account Manager (SaaS)

Location: Remote within the United States

Salary: $150,000–$160,000 USD annually, plus variable compensation

Company

hirify.global provides the hirify.global Digital Experience Platform, built around open-source Drupal, to help organizations create and deploy digital customer experiences.

What you will do

• Identify, negotiate, and close upsell and cross-sell opportunities within strategic enterprise accounts.
• Build relationships with key stakeholders, business users, and procurement teams.
• Partner with Renewal Managers to support retention, renewals, and timely contract execution.
• Represent customer needs internally and collaborate with Sales, Technical Support, and Finance.
• Create data-driven territory plans to increase retention and customer lifetime value.
• Maintain accurate forecasting and account documentation in Salesforce and other CRM tools.

Requirements

• At least 5 years of experience in Account Management or Customer Success, selling or managing complex cloud or SaaS solutions for large enterprises.
• Proven success owning and exceeding a sales quota through expansion within existing accounts.
• Exceptional communication skills and the ability to lead cross-functional teams.
• Ability to manage account strategy proactively in a fast-paced, high-autonomy environment.
• Strong analytical, prioritization, and procurement-cycle management skills.
• Proficiency in Salesforce.com and Google Workspace, including Docs, Sheets, Slides, and Drive.

Culture & Benefits

• Work with open-source technology in a high-growth SaaS market.
• Collaboration with a global team and opportunities for career growth.
• Healthcare coverage and wellness programs.
• Flexible paid time off, parental leave, and recognition programs.
• Inclusive workplace and equal employment opportunity commitment.