Key Account Manager (SaaS)

Location: Remote, United States

Company

hirify.global provides an open-source Drupal-based digital experience platform that helps global organizations build and deploy digital products and services.

What you will do

• Identify, negotiate, and close upsell and cross-sell opportunities within strategic enterprise accounts.
• Build relationships with key stakeholders, business users, and procurement teams.
• Partner with Renewal Managers to support renewals, reduce churn risk, and execute contracts on time.
• Represent customer needs internally and collaborate with Sales, Technical Support, and Finance.
• Create data-driven territory plans focused on retention, growth, and account lifetime value.
• Maintain accurate forecasting and account documentation in Salesforce and other CRM tools.

Requirements

• At least 5 years of experience in Account Management or Customer Success.
• Experience selling or managing complex cloud or SaaS solutions for large enterprises.
• Proven success owning and exceeding a sales quota through expansion within existing accounts.
• Strong communication, collaboration, analytical, organizational, and procurement-cycle management skills.
• Ability to drive account strategy independently in a fast-paced, high-autonomy environment.
• Proficiency in Salesforce.com and Google Workspace is required.

Culture & Benefits

• Work with open-source technology in a high-growth market.
• Healthcare coverage and wellness programs.
• Flexible paid time off, parental leave, and recognition programs.
• Opportunity to collaborate with a global team and explore career growth at hirify.global.
• Variable compensation eligibility in addition to base compensation.