Customer Success Representative (AI)

Location: Chicago, Illinois, United States

Salary: $48,000–$55,000 per year for roles performed from Illinois; ranges may vary for California, Colorado, and New York.

Company

hirify.global develops a precision medicine platform that connects real-world evidence with clinical insights to help physicians identify the right treatments for the right patients.

What you will do

• Communicate with partner laboratory personnel to manage sample and document requests, triage order issues, and coordinate shipping and receiving.
• Collaborate with Customer Success, Sales, Lab, and other teams to support customer retention and improve actual and perceived turnaround time.
• Build trusted relationships with laboratory employees, sales representatives, patients, and internal stakeholders.
• Identify customer needs, solve issues proactively, and provide solutions appropriate to varying levels of complexity.
• Respond quickly and professionally to inquiries by phone, email, and in person.
• Keep customer engagement efforts aligned across externally facing teams and provide relevant internal updates.

Requirements

• Strong customer service and interpersonal communication skills.
• Ability to communicate effectively with patients by telephone and email.
• Ability to respond quickly to customer issues with empathy, professionalism, and sound judgment.
• Highly organized, systematic, accurate, and attentive to detail.
• Ability to work independently and collaboratively on mission-critical tasks.
• Computer proficiency and knowledge of general office equipment and software.

Nice to have

• Four-year college degree in Biological Sciences or a related field.
• Ability to learn new skills quickly and adapt to new processes.

Culture & Benefits

• Full-time employment.
• Benefits may include incentive compensation, restricted stock units, medical coverage, and other benefits depending on the position.
• Equal opportunity employment without discrimination based on legally protected characteristics.