Senior Customer Service Representative (Corporate, Senior Registered Agent Services) – Hybrid (Nationwide)

Location: United States; hybrid attendance at the closest office nationwide is required eight days per month, within 50 miles. Shift options are 9:00 a.m.–6:00 p.m. CST or 8:30 a.m.–5:30 p.m. CST. Applicants must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Salary: $32,000–$53,700 USD per year, plus eligibility for a bonus.

Company

hirify.global provides professional information, software solutions, and services for healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance sectors.

What you will do

• Provide direct support to corporate services teams and communicate with clients, affiliates, vendors, and correspondents by phone and email.
• Manage complex onboarding for large or high-profile customers and oversee orders from inquiry through processing, invoicing, and follow-up.
• Prepare, review, and file corporate documents, including incorporations, formations, amendments, annual reports, mergers, conversions, withdrawals, dissolutions, and reinstatements.
• Obtain certificates of status, conduct name availability and status searches, track name reservations and registrations, and retrieve public records.
• Process apostilles, document authentications, and legalizations while reviewing client deliverables and invoices.
• Resolve specialized customer issues, provide account and product training, and identify renewal and upselling opportunities with sales and product teams.

Requirements

• 3–5 years of experience in the corporate and registered agent industry, or equivalent corporate services experience in an in-house legal, law firm, or CPA environment.
• Knowledge of corporate document retrieval and 50-state filings, including formations, registrations, amendments, annual reports, dissolutions, DBAs, apostilles, and legalizations.
• High school diploma or equivalent; a bachelor’s degree and additional corporate services experience are preferred.
• Advanced written and verbal communication, analytical, organizational, problem-solving, and time-management skills.
• Proficiency with CRM systems, customer education, cross-functional collaboration, and detailed client service.
• English fluency and U.S. work authorization without current or future employer sponsorship are required.

Nice to have

• Bachelor’s degree.
• Knowledge of 50-state mergers, conversions, re-domestications, withdrawals, tax clearances, and address changes.

Culture & Benefits

• Hybrid schedule combining office collaboration and remote work.
• Medical, dental, and vision plans.
• 401(k), FSA/HSA, and commuter benefits.
• Tuition assistance, vacation and sick time, and paid parental leave.
• No travel is required; the role works in a professional office environment.

Hiring process

• Interviews assess individual skills, experience, and communication style without AI tools or external prompts.
• Applicants may be required to attend an onsite interview at a hirify.global office.