Senior Customer Service Representative (ERP/SaaS)

Location: Onsite in St Cloud, Minnesota, USA

Salary: $34,000–$57,500 USD per year, plus bonus eligibility

Company

hirify.global provides software products and services supported by customer, finance, operations, and technology teams.

What you will do

• Review signed software customer contracts and enter accurate order data into SAP and Netsuite ERP systems.
• Validate pricing, billing schedules, contract terms, and revenue recognition requirements.
• Provision customer access to products and services and document completion within required timelines.
• Support invoice generation and resolve billing, account adjustment, and order-related questions.
• Communicate with Sales, Finance, Operations, Customer Success, technical teams, and customers by phone and email.
• Identify process improvements, participate in system and workflow projects, and train new team members on order-to-cash procedures.

Requirements

• At least 1 year of customer service or order management experience.
• Experience learning and navigating multiple applications for product provisioning or customer account setup.
• Strong attention to detail and accurate data entry, including the ability to interpret contracts and understand financial implications.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks, meet deadlines, and work effectively in a fast-paced environment.
• Ability to follow complex SOPs and maintain accurate documentation.

Nice to have

• Familiarity with software subscription billing models and ERP systems such as SAP or Netsuite.
• Banking or financial institution experience.
• Experience in a SaaS, software, or technology-driven environment.
• Exposure to Salesforce or experience supporting cross-functional shared-services teams.

Culture & Benefits

• Medical, dental, and vision plans.
• 401(k), FSA/HSA, and commuter benefits.
• Tuition assistance.
• Vacation, sick time, and paid parental leave.
• Applicants may be required to attend an onsite interview at a hirify.global office.

Hiring process

• Interviews are conducted without AI tools or external prompts and may include in-person participation.
• Use of AI-generated responses or third-party interview support may result in disqualification.