Junior Salesforce Support Analyst – CRM Support & User Assistance (Salesforce)

Location: Porto, Portugal, with a hybrid work model of up to 3 remote days per week. Candidates must have an existing legal right to work in the European Union.

Company

hirify.global provides technology and consulting services, including support for Salesforce solutions in the financial services sector.

What you will do

• Provide first-level support for Salesforce inquiries through email, ticketing, and phone channels.
• Diagnose and resolve data discrepancies, access problems, and configuration errors.
• Escalate complex issues with clear documentation and relevant context.
• Create, deactivate, and configure user profiles and permission sets.
• Prepare basic user training materials and support Salesforce adoption.
• Maintain Salesforce reports and dashboards while collaborating on platform enhancements.

Requirements

• 1–3 years of experience in Salesforce or CRM support.
• Practical knowledge of Salesforce standard objects, Lightning Experience, and troubleshooting techniques.
• Strong problem-solving skills and attention to detail.
• Fluent spoken and written English.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Customer-focused approach and commitment to service quality.

Nice to have

• Salesforce Certified Administrator (ADM 201) or Platform App Builder certification.
• Experience with Salesforce reporting, dashboards, and Data Loader.

Culture & Benefits

• Hybrid work model with up to three remote days per week.
• Work on Salesforce solutions supporting banking and financial-services operations.
• Collaboration with a support team focused on innovation, operational excellence, and user satisfaction.